Employment Lawsuits: When they are bad, they are really bad.

Employment lawsuits often involve matters such as pay and wrongful terminations.   But some suits are much more compelling than others…even making the Headlines.  Case in point:  Skechers.

Employers sometimes learn the hard way that personalizing a termination can create a slew of bad press and viable legal claims.  What attorney would not want the case where the big-bad-employer appears to pick on the employee even after it’s kicked the employee to the curb?   Those “insult-to-injury” claims are the cases that can really tick off a jury!

With Skechers, the allegations appear to be that it terminated a marketing executive for “allowing” a recently departed employee purchase Skecher shoes with an “employee discount.”   The sin appears to be that the former exec either knew about the post-employment purchase or should have known about it.  As a result, the exec received her pink slip.

One can only imagine what a true audit on the usage of the employee discount would demonstrate…

In any event, the “insult to injury” was that when the exec landed a new job, her reference at Skechers threw her under the bus.  The new job evaporated.

While Skechers may have told the new employer the truth, the whole truth and nothing but the truth, holding its tongue arguably would have been a far more prudent path.  Indeed, many employers have policies that forbid the provision of references or any other information beyond “dates of employment and last job title.”   The reason:  less liability risk.

With the expansion of whistleblower protections, employers must either train its employees on the ramifications of providing opinion-based statements that could be later used as evidence of retaliation by even a former employee.  Some of these anti-retaliation provisions in workplace laws are not only permitting liability to accrue against the employer, but also are permitting individual liability against the “speaker.”

Silence, often, is golden.

Investigations in the Face of Whistleblower and Retaliation Concerns

Laws are proliferating that specifically forbid retaliation against employees who raise certain workplace concerns (often in certain ways) to their employers.   Perhaps these protections are overdue in some instances, but legislators are more often than not recognizing that employers can chill the willingness of employees, the very people who would know, to raise concerns about how a business is run, how individuals perform their duties, etc.  to the employer itself or even to an enforcement agency.

In this climate, employers are starting to look for proactive and “early detection” processes to solve problems before they arise.  However, even in encouraging employees to speak up, employers still hold concerns about being accused of retaliation by the complaining or reporting employee.

In some instances, these competing interests of wanting to nip problems in the bud while also trying to minimize the likelihood of a retaliation claim, employers are turning more to external investigators.   When an employer does utilize an external investigator, there is a stronger likelihood that the process will be viewed as being fair (though it may be imperfect), that the information uncovered and the conclusions reached were impartial, and that concerns about retaliation should decrease.

Employers and legal counsel should be aware of anti-retaliation provisions that affect the employer and be prepared to call on an external investigator, such as those at One Mediation, when personnel matters are raised.  Getting it right the first time can do wonders for morale, compliance, and long-term legal expenses related to litigation.

 

Mediation as an Employee Benefit

Apparently, One Mediation isn’t the only entity to tout the benefits of mediation…as an employee benefit.  While many employers are beginning to look at establishing internal conflict resolution programs using a mediator (or other third party), other employers are recognizing that their employees need greater access to resources and tools that can assist with resolution to issues and problems in their lives that bleed into the workplace or cause presenteeism/absenteeism.

One Mediation offers an option for employers to provide discounted mediation services to its employees as a benefit of employment.  Through this Family Matters Program, employees can gain greater access to mediators for family related matters:  divorce, child custody and support, parenting plans, modifications to child-related matters, elder law, long-term care/caregiving matters, and more.

Call One Mediation (404-720-0599) for more information and the latest version of the Program offering.

Mediation Operates for Opera Dispute

Labor talks have utilized mediation and arbitration for decades.  Professional athletes and professional artists, even opera singers, have used these processes to get at the problem of compensation, work conditions, and more.

However, the use of mediation and arbitration in non-union workplaces on these same issues in a “pre-litigation” phase has not had the same degree of traction.  Why?

Perhaps the cost.  Perhaps the suggestion that an employer is “not in charge.”  Perhaps the protections that now exist under federal law (and in many states).  Perhaps the thought that only litigation will create necessary change.

Whatever the reason, non-union workforces and their employers may be missing great opportunities to nip issues in the bud.

Employers – Increase Your Benefits!

Those “survivors” who are still employed may be enjoying lower pay, more duties, and decreased benefits – a typical scenario in this particular economy.  It is not that the business owner or the corporation is necessarily heartless – indeed, many are heartbroken and took pride in employing individuals and supporting their families.  But, now…

Employers have been challenged to “think outside the box” in this economy.   For employee morale, it does not have to be overly complex to get there or to add another expense to the bottom line.   How?   Think discounts, coupons, and “specials.”

Wherever you are located, there are businesses who want to access your workforce…no matter how small.  Ask local retailers and service providers if they would be willing to offer your employees a special deal – chances are, they would.  Got an ice-cream shop nearby:  How about a free scoop for a certain week?  Got a dry cleaners, a UPS Store, or a fast-food restaurant in the vicinity:  How about a 15% discount for your employees?  Large employers – such as Turner Broadcasting and others – already do this sort of bartering.  So can you.

Indeed, give One Mediation a call about its discount programs for employers.  You’ll find that its Family Mediation Programs (elder care, separation and divorce, and Divorce Med-Arb) are a fantastic complement to typical health insurance, Employee Assistance Programs, and Pre-Paid Legal programs…not to mention a nice boon to the related issues of ADA accommodations and FMLA and Sick Leave.   Why not help employees in ways that are tangible, but cost-free to the business?

I can’t think of a reason not to start making calls.

Reasonable Accommodations & the ADA & HR

HR professionals should give their sick leave and ADA-related policies a quick review this season.  Many employers have a policy that permits their provision of “reasonable accommodations” to disabled employees, but few really explain how the “interactive process” works when creating these accommodations.

The University of Ohio has a fairly detailed process that involves multiple steps, review of accommodation effectiveness, and other smart steps for compliance purposes.  

Employers should take note of good processes, but also consider Med-Arb as part of the process.  “Med-Arb” is shorthand for Mediation-Arbitration, a hybrid version of these processes.  Employers should give some consideration as to whether their interactive process should involve an individual, whether an employee or external vendor, to serve as a “Mediator and Arbitrator” Neutral over the interactive process.  

In so doing, the Neutral hears both sides ideas about what is and is not needed to assist an employee with successfully performing the duties of the position in light of the disability.  The Neutral can review medical information, ask questions, and attempt to forge an agreement on what accommodation would be appropriate.  If an agreement cannot be reached, then the Neutral ”makes the call” on what accommodation will be made – thereby transitioning to an Arbitrator.

Employers should give significant consideration to the use of an external Neutral in these ADA situations, as it may reduce the likelihood of discrimination, retaliation and interference claims by employees.

New Panelist Burke Johnson joins One Mediation

Burke Johnson graduated from Emory University in 1984 and from the University of Georgia School of Law in 1987. While in law school, he was a member of the Editorial Board of the Georgia Law Review.

Burke has handled a wide variety of cases in his career, including matters related to elder care and adult guardianships; probate and estate litigation; personal injury matters arising from motor vehicle liability claims, premises liability claims (including claims for negligent security) and product liability; construction defect claims; insurance coverage claims; life, health and disability insurance claims; and ERISA benefit claims.

Burke’s experience in trying and mediating a myriad of cases over the course of his legal career provides him with a keen ability to identify the issues and bring parties together to settle cases during mediation.

Burke previously served as the Chair of the Atlanta Bar Association’s Elder Law Section. He is a registered neutral with the Georgia Office of Dispute Resolution and he has received an AV Preeminent Rating from Martindale Hubbell.

More about Mr. Johnson can be found by clicking here.

New Panelist Barbara Ellenberg joins One Mediation

Barbara EllenbergMs. Ellenberg has practiced law in the State of Georgia since 1989 and also serves as a mediator and arbitrator of disputes. She graduated from Emory University and earned her law degree from Georgia State University. Ms. Ellenberg personal background has served her well in providing legal counsel to
business clients and for mediating business disputes as she, in addition to practicing law, owns a successful wholesale business which was co-owned for a long period with her ex-husband. This experience with a family business resonates in her corporate and domestic/divorce mediations.

In conjunction with Ms. Ellenberg’s corporate law experience, she has a specialization with intellectual property and trademarking issues. Her understanding of this special legal field has served business disputants well in an age where technological advances create new and unique business disputes that are time sensitive and cannot wait for trial. As such, she has been an effective deal-maker in these kinds of business disputes.

Ms. Ellenberg is available to mediate on weekdays and weekends. Click on the Schedule button above to review her availability for mediation services.

New Panelist Vickie Wiggins joins One Mediation

Vickie Y. Wiggins is an investigator with One Mediation who specializes in workplace investigations. Ms. Wiggins has practiced law in Georgia for over 15 years and has a sub-specialty in employment and immigration matters. As a trial attorney, she has worked on numerous class action and individual lawsuits involving large corporations. Through these cases, she has developed a keen understanding on how to collect relevant information through the review of documents and interviews of witnesses. These skills serve her well with respect to conducting workplace investigations into allegations of workplace misconduct – such as harassment, discrimination and retaliation – as an impartial third party. With respect to her investigations, Ms. Wiggins may be engaged not only to evaluate allegations of workplace misconduct, but also to:

- make recommendations relating to training gaps or needs;
- make determinations as to whether a workplace policy has been violated;
- make recommendations with respect to corrective measures, if applicable;
- make recommendations of amendments to workplace policies.

Ms. Wiggins neutral services also include mediating and arbitrating disputes. Her specialization includes conflict resolution of business and commercial disputes, divorce and family law matters, personal injury and wrongful death, insurance and contract disputes.

New Panelist Teri Fields joins One Mediation

Teri FieldsTeri Fields began practice as a law clerk for the Bankruptcy Court for the Northern District of Alabama. She then went on to practice law in the Creditor’s Rights, Workouts and Insolvency Section at Burr and Forman, LLP in Birmingham, Alabama. Ms. Fields then moved back to her hometown of Atlanta, Georgia where she began practicing as an Associate in the Construction Law Group of Freeman, Mathis and Gary. From there she moved to the Georgia Department of Law where she served as an Assistant Attorney General in the Real Property, Construction, and Authorities section and conducted litigation as well as served as general counsel for several Georgia Authorities. In June 2009, Ms. Fields opened the Fields Firm which specializes in general civil litigation, estate planning and probate litigation. Ms. Fields joined Townes Davis & Associates in February 2010 where she has added personal injury and premises liability to her practice.

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